Refund & Cancellation Policy
Last updated: 2026
In short: FORGE — The Complete Body Blueprint is a digital download delivered the moment your payment succeeds, so all sales are final. We only issue refunds for payment problems — a duplicate charge, or money taken without a completed purchase.
1. When we refund
You will receive a full refund of the affected amount in these cases only:
- Duplicate payment — you were charged more than once for the same purchase. We refund every extra charge.
- Payment error — money left your account but the payment shows as failed, or the checkout did not complete. Razorpay and your bank normally reverse these automatically within 5–7 business days. If the amount has not come back, write to us and we will refund it.
- Paid but not delivered — your payment succeeded but you never received access to the PDF, and we are unable to deliver a working download within 7 days of you contacting us.
2. When we do not refund
Because the full product is available to you immediately and cannot be “returned”, we do not offer refunds for any other reason, including:
- changing your mind, or not liking or not using the guide;
- buying it by mistake once the download has been made available;
- not achieving a particular fitness or weight result;
- already owning a copy, or forgetting you bought it.
Please read the product description and preview pages on our homepage before buying.
3. A file that doesn’t work
If your PDF is damaged, won’t open, or is missing pages, email us and we will send you a working copy free of charge. This is a replacement, not a refund — but if we cannot fix the problem, you keep any rights the law gives you (see section 6).
4. Cancellation and the right of withdrawal
Orders cannot be cancelled once payment is complete.
Customers in the European Union, the United Kingdom and other countries with a “cooling-off” period: you would normally have 14 days to withdraw from an online purchase. For digital content that is not on a physical medium, this right ends once delivery begins, if you agreed to that beforehand. Before paying, you are asked to tick a box confirming that you want immediate access and that you understand you lose your right of withdrawal once the download is made available. We email you a copy of this confirmation with your order.
5. How to request a refund
Email [email protected] within 30 days of the payment, from the address you used at checkout, with the subject “Payment issue”. Please include:
- your order ID or Razorpay payment ID (it’s in your confirmation and payment receipt emails);
- a short description of the problem — for duplicate charges, the date and amount of each charge.
We reply within 2 business days. Approved refunds are sent through Razorpay to your original payment method within 5–7 business days; your bank may take a few extra days to show the credit. If a refund is issued for a purchase that was delivered, the download link is deactivated.
Please contact us before disputing a charge with your bank. We fix genuine payment problems quickly, and a direct request is much faster than a chargeback.
6. Your legal rights
Nothing in this policy removes or limits rights you have under the consumer protection laws of your country that cannot be excluded by agreement — for example, the rights given to consumers by the UK Consumer Rights Act 2015, EU consumer law, India’s Consumer Protection Act 2019, or the laws of your US state.
Contact
Grievance Officer: FitnessForge · [email protected]